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September 26, 2018
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Library Board Policies - Library-On-Wheels Service

Halton Hills Public Library Board supports a residential delivery service to community members who are unable to visit the library. This free service may be requested by an individual, or the individual’s family, caregiver or health professional.  It is available to clients in the hospital or other medical care facilities, in their own homes or in group residences. Library-on-Wheels is a function of Circulation Services. All selections are made by staff; all deliveries are made by volunteers, unless volunteers are unavailable.


Service is available to any resident of Halton Hills who is unable to use Library facilities due to a disability, infirmity, illness or injury of either a temporary or permanent nature. A Supervisor speaks with the prospective client, his/her caregiver or health professional to determine eligibility for the service along with the needs and preferences of the client. 


There is no charge to residents for this service.  Fines are not imposed on this material.


In accordance with the Halton Hills Public Library Board’s policy on “Confidentiality of Library Records”, all efforts are made to ensure client confidentiality is strictly maintained.


All Library-on-Wheels deliveries are made by volunteers, though Library staff may make deliveries in cases when the scheduled volunteer may not be available and a replacement cannot be found. Volunteers are selected using a set interview process. All volunteers are required to provide an up-to-date security screening and a vulnerable sector screening security check obtained through the police.  Volunteers receive full orientation and training.

Visits – Individuals

Visits are conducted on a monthly schedule. Individuals are assigned a delivery route. Each route is assigned to a specific volunteer. The visit schedule is set based on convenience for the client.

Visits – Seniors Housing Residences

The Library-on-Wheels Service provides deposit collections for seniors’ residences, or other group homes/residences where there are a significant number of persons who could qualify for individual service. The establishment of such a service is dependent on concluding a satisfactory agreement with the management of the residence.

Material Selection

Each Library-on-Wheels client is assigned a Library staff member who is then responsible for selecting material for that client. Selections for clients may be made from all circulating collections. The number of items is based on the client’s preferences. Details as to the client’s Library material preferences are kept in the patron’s electronic record.  The nature of the material desired is established and adjusted throughout the client’s relationship with the library.

Revised/Approved: April 11, 2018

Reviewed/Approved: November 8, 2017

Revised/Approved: February 11, 2015

Next Scheduled Review: March 2022