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December 11, 2017
Halton Hills Public Library. A world within our doors
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Library Board Policies - Information Services

Information Services, in the broadest sense, can be described as one of the library’s core businesses. For the purposes of this policy manual, the term is used to describe what Adult Services staff does to assist information seekers.

Most often, Information Services is defined as “reference” assistance in which staff work with inquirers to clarify their question(s), explore the type of resources needed to answer these questions and to locate and supply those resources. Staff may also assist the inquirer to navigate through those resources and may demonstrate how to use the various tools and resources available in print, on-line or in other formats.

Adult Services staff is also responsible for providing readers’ advisory services, instructing the public in the use of new technologies and social media, contributing to the library’s social media presence, and creating and maintaining social services records used by Ontario’s 211 and Halton’s 311 service.  They work with HALINET and other consortia to evaluate and select resources to be acquired and distributed on-line through licensing arrangements.

The library subscribes to and participates in the interlibrary loan conventions applicable regionally, provincially, nationally and internationally.

The specific provisions and criteria governing the library’s Information Services and interlibrary lending can be found in Appendix #9.

Revised/Approved:   February 11, 2015